Privacy Policy
Effective Date: [2/1/2026]

Americana Management LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

1. Information We Collect

We may collect:

Personal Information

  • Name, phone number, email address

  • Business information

Communication Data

  • Call recordings

  • Call transcripts and summaries

  • SMS and email communications

  • Voicemail data

Technical Data

  • IP address

  • Device/browser information

  • Website usage data

2. How We Use Information

We use data to:

  • Provide and operate our services

  • Process communications (calls, SMS, email)

  • Improve AI and system performance

  • Provide customer support

  • Generate reports and insights

3. AI & Automated Processing

Some services involve automated processing, including AI-generated responses and transcripts.

These systems may analyze communication data to improve service quality.

4. Data Sharing

We may share information with third-party providers necessary to deliver services, including:

  • Communication platforms (call, SMS, email providers)

  • AI processing tools

  • Scheduling and CRM systems

We do not sell personal data.

5. Data Security

We implement reasonable safeguards including:

  • Encryption where applicable

  • Access controls

  • Secure data storage practices

However, no system is completely secure.

6. HIPAA (If Applicable)

If HIPAA services are purchased:

  • Data will be handled according to HIPAA standards

  • Additional agreements (such as BAA) may apply

Without HIPAA configuration, services are not intended for protected health information.

7. Your Rights (California Residents – CCPA)

You have the right to:

  • Request access to your data

  • Request deletion of your data

  • Request information about how your data is used

To make a request, contact: diego@americanamgt.com

8. Cookies & Tracking

We may use cookies and analytics tools to:

  • Improve website performance

  • Understand user behavior

You can disable cookies through your browser settings.

9. Data Retention

We retain data only as long as necessary to:

  • Provide services

  • Meet legal and operational requirements

10. Contact Information

Americana Management LLC
Email: diego@americanamgt.com